Train and evaluate CX agents inside the systems they use every day.
Ramp new hires faster and lift quality on every call. From a single screen recording, Reddy builds your simulations, live assist, quality scorecards, and coaching.
- Upload recording
- Reddy scans it
- Live simulation
Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled
Three problems every contact center knows, fixed.
Weeks of slide decks, a 2% QA sample, customers on hold.
TrainingSimulations
Slide decks become practice calls.
QualityQuality assurance
From 2% of calls to 100%.
Live callsLive Assist
Same call, 14% faster.
Your current stack vs. Reddy.
Seven separate jobs today. One platform with Reddy.
| Legacy |  | |
|---|---|---|
| Buildtraining content | Weeks spent building slide decks | Auto SetupOne recording builds the simulation |
| Practicebefore go-live | A trainer role-plays the customer | SimulationsAI customer calls in your real systems |
| Scorelive calls | An analyst samples 2% of calls | Auto QAEvery call scored automatically |
| Findwhy metrics moved | Request a report, wait days for it | AnalyticsAsk a question, see the calls behind the answer |
| Coachthe agent | Coaching when a manager finds time | CoachingCoaching assigned automatically from each score |
| Assiston the call | Put the customer on hold to ask | Live AssistThe answer on screen, mid-call |
| Updatewhen policy changes | Retrain every agent by hand | KnowledgeUpdate the policy once. Training, QA and Live Assist all pick it up. |
| Who holds it together? | Your team, copying data between tools | One platform, one scorecard, no stitching. |
What millions of scored calls taught us.
The team
Founded by Adam Levin and a team from edtech. They watched learners click through courses for a badge, so they built practice that looks like the real job.
About Reddy and the teamReady for your security review. We redact personal data on upload, run in a private cloud with zero retention, and keep data in the US.
- SOC 2
- HIPAA
- PCI
- GDPR
Common questions about AI coaching for contact centers
What's the difference between QA and simulation training?
QA scores calls agents have already taken. Simulation training lets them practice calls before they take them, in a copy of your systems. Reddy uses one scorecard for both, so whatever QA catches on the floor becomes the next practice call. Read the full comparison.
How can I reduce agent onboarding time?
Replace shadowing and slide decks with full-length practice calls in the systems agents will use on day one, then coach from the scores of their first live calls. Morgan & Morgan cut a 12-week ramp to 6 this way. See how to reduce ramp time.
What is AI agent coaching software for contact centers?
Software that helps agents get better at the job with AI: practice calls with an AI customer, scoring on every live conversation, coaching assigned from those scores, and guidance during the call. The best platforms connect them, so a missed step on a live call turns into a practice assignment automatically.
How do simulations, QA and Live Assist work together?
They share one scorecard. Simulations build the skill before the floor, QA scores every live call against the same standard, and Live Assist puts the answer on screen mid-call. When QA finds a gap, Reddy assigns the practice that closes it. When a process changes, update it once and simulations, QA and Live Assist all use the new version.
Does our data train your models?
No. Your recordings, transcripts and scorecards are used to build and run your programs. Personal information is redacted on upload, and your data stays in a private cloud environment. Details are in our Trust center.