Pilots
Send what you have. See your first simulation the next day.
Prove it on your own calls before you commit. Your agents use Reddy on the job, and we measure the results against your numbers.
ROI measured on your calls.
We take your numbers before day one and compare them with the pilot, so finance sees real results, not a forecast.
- 1Pick the team and the KPIs.You choose the KPIs that matter and the team to measure, using your own headcount and costs.
- 2We measure where you are today.Before day one, we pull today's numbers from your floor, so there is a real before to compare.
- 3You see the difference.Real numbers and savings for your business, from your own agents working live in production.
What you send us, and what you get back.
- Call recordings screen and audio, redacted on upload
- Your SOPs as they are today
- Your scorecard the form your reviewers already use
- Training decks onboarding slides, job aids
- PDFs and policy docs whatever your agents reference
- Anything else you use knowledge articles, scripts, macros
About 5 hours of your team's time, total.
- A working replica of your systems every screen, every field
- Simulations with an AI customer who changes their mind
- Every pilot call scored on your scorecard same day
- Coaching assigned from the scores automatically
- Your KPI, measured against your baseline weekly
Results you can take to your CFO.
What happened after the pilot.
Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled
Contact center AI pilots: common questions
What do we have to prepare?
What you already have: a screen recording of your systems, your SOPs or a knowledge base export, your QA scorecard, and a few call recordings. There are no screenshots to gather or scripts to write. Plan on about five hours of your team's time.
Do we need an integration or an install?
Not for simulations or QA. You send recordings and documents, and Reddy builds from those, so there is nothing for IT to set up. Live Assist is different: it runs as a desktop companion and connects to your phone system, so a Live Assist pilot includes that setup.
How is ROI measured in a pilot?
Against your own baseline. Before day one we pull your current numbers, such as ramp time, QA score, and handle time, from your floor. During the pilot every call is scored on your scorecard, so the result is measured on your calls and ready for finance, not projected from an industry average.
How long does a pilot run?
It depends on your goals, and a pilot usually covers one team or call type. The first simulation is back the next day, agents start practicing in the first week, and you review results with your PM and CSM every week.