Simulations
Call center simulation training, built from one screen recording.
Agents practice full calls in a working copy of your systems, with an AI customer who pushes back. Reddy coaches them live and scores every call on your scorecard.
From one call recording to a working simulation.
Send one call recording
Screen and audio from one real call. That's all we need.
Reddy builds the simulation
A working copy of your systems, plus an AI customer who reacts to whatever the agent says.
Your team signs off, agents start
Your team checks it against the real thing, then agents start. About 5 hours of your time in total.
See a simulation built from a real call.
Watch a demoTrain, onboard and certify agents from one recording.
Training
Simulations
Agents make their mistakes here, where Reddy coaches them on the spot, instead of in front of a real customer.
- Your real systems, rebuilt: every screen and click works
- An AI customer who talks back and changes mood
- Coached in the moment when a click or step is wrong
Training
Learning Management System
LMS
Courses, simulations and assessments in one onboarding path. Use it alone or alongside your current LMS.
- Sims in the onboarding path, next to your courses
- Lessons unlock in order as agents pass each one
- Works alongside your LMS, linked from your curriculum
- Refund policyCourse
- Angry customerSimulation
- Ready checkAssessment
Training
Assessments
Turn guidance off and the simulation becomes a test. Screen new hires on a realistic call before they start, and set the bar agents must clear before going live.
- Screen new hires on a real call in your systems
- A pass mark you define, on your own scorecard
- Scored the same way for every candidate
- Alex Doe92 · Pass
- Sam Smith74 · Retake
- Pat Doe86 · Pass
- Jamie Smith81 · Pass
Morgan & Morgan cut new-hire ramp time by six weeks.
Time to proficiency · Morgan & Morgan
Practice replaces nesting · Weeks of shadowing cut
“Reddy transformed our intake team from a cost center into a revenue driver. Our specialists feel prepared from day one, and it shows in every metric that matters.”
- 6 weeks
- cut from new-hire ramp
- 40%
- lower attrition
- 20%
- higher productivity
Keep reading
More on simulation training.
- Call center simulation software: the 2026 buyer's guide
- Why your call center training isn't sticking
- Why hard-to-train skills drive the biggest retention gains
See Reddy
Watch Reddy turn a real call into a simulation.
Watch a demoA walkthrough of the platform, sent to your inbox.How a pilot worksRun Reddy on one team and measure the result against your own numbers.Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled
Call center simulation training: common questions
What is call center simulation software and how does it work?
Software that lets agents practice real customer conversations before they take them live. With Reddy you send one screen recording of your systems; Reddy builds a working replica and an AI customer, and agents take full-length practice calls scored on your scorecard. Read the buyer's guide.
How long does it take to build, and what do we need to give you?
One screen recording with audio. Reddy rebuilds the systems, writes the customer, and your team reviews a practice call before the class goes live, usually about two weeks from recording to class and around five hours of your team's time.
How realistic are the simulated calls?
Agents work in a replica of your actual screens, so the clicks match the job, and the AI customer pushes back and changes mood based on what the agent says. No two calls play out the same way.
Is the AI customer scripted, or does it respond to anything the agent says?
It responds to anything. You set the scenario and the goal; the conversation unfolds from what the agent actually says, the way a real call would.
Can agents practice in our real systems, or a mock-up?
In a working replica of your real systems, built from your screen recording. Agents practice the real clicks without touching production data or live customers.